Why Should You Stay Away from Bad Reviews?
So What is the Cost of Negative Online Reviews?
What can you do About it?
1. Improve your Customer Service
We can’t stress enough the importance of excellent customer service. In 2017, more than ever before, people complain about poor customer service. Whether it’s online interactions, interactions via phone or face-to-face interactions, it is imperative to provide outstanding customer service. Your customer service team should strive to solve the customer’s problem ASAP. Even though you might need to refund the money for a product or service, you should do it without hesitation. A negative review can make you lose even more money in the long run.
2. encourage positive reviews
You can actually control the reviewing process to some degree. For example, after a customer has bought your detox program, send him an email where you thank him and ask him for a genuine review of the buying process. After a few weeks, send him another email where you request a review of the detox program. During all the emails that you send part of the lead nurture program, remember to ask your customers to interact with you on social media platforms. This might help you get additional free reviews that you didn’t ask for.
3. respond promptly to negative reviews
By promptly responding to your customer’s complaints and negative reviews will make them appreciate you for coming up with a solution so quickly. They will understand that their satisfaction is one of your primary goals and might change their minds regarding the review. While some will change it into a 4 or even 5-star review, others will update the review with a positive comment.
4. monitor your online presence ultimately
Ultimately, you can keep tabs of your online reputation by hiring a reputation management contractor. These agencies specialize in solving customer problems, helping generate more online reviews, and transforming negative reviews into positive ones.